Just about every morning I make my daily stop to Dunkin Donuts to get a small caramel macchiato. As I am in the drive through or when I decide to go in and stand in line I see many Neumann students along with me getting their favorite drinks and sandwiches. Imagine going to Dunkin Donuts one morning like you always do and the cashier refuses to serve you. This happened to a lady in Massachusetts. Her name is Jessica Sanzillo. She is deaf so she would always use the DD app to make her order and pick it up at the drive through. One day she did not use the app and decided to go through the drive through to make her order. She was refused service because she did not use the speaker.
As a result of this, many people in her community went through the drive through acting as if they were deaf to see how the Dunkin Donuts employees handled deaf customers. Deaf and hearing people also rallied in Jessica’s defense.
Dunkin Donuts did apologize for the incident, but that does not make it right.
Below is the article: